Frequently Asked Questions
These are the most commonly asked questions about JAPA.RUN. Everything You Need to Know, All in One Place.
How do I sign up on JAPA.RUN?
The user will visit the website and click on Login. User will then select the sign-up option and either provide email address and password or register with their Google account. The sign-up is then completed.
What happens if I try to sign up with an email address or username that’s already in use?
If the email address or username provided during sign-up is already associated with an existing account, an error message will be displayed, prompting the user to try again with a different email address or username.
How do I verify my email address after signing up?
After successfully creating an account, a verification email will be sent to the user's registered email address. The user needs to click on the verification link in the email to activate their account.
What happens after I activate my account via email?
Once the user activates their account via the email verification link, they will receive a welcome email from japa.run, introducing the platform and containing a welcome note from the Founder.
Can I sign up using my social media accounts?
Users have the option to sign up using their Google account.
How do I reset my password?
Click on forgot password on the login page. An email will be sent to the user’s registered email address with a link to reset the password.
What is a username and is it mandatory to provide a username during sign-up?
A username is a unique alias associated to the user’s account. Yes, it is mandatory. Upon the first login, users will be prompted to create a unique username.
What are the criteria for choosing a username?
Usernames must be alphanumeric and unique within the system. If a chosen username is already taken, the system will prompt the user to try again with a different username.
How can I download the app?
Once you're logged in:
- On mobile, tap the "Install App" button in the navigation bar.
- On desktop, look for the install icon in the top navigation.
- You may also see a banner prompt—click "Download" when it appears.
The app will then be added to your device like a native app.
How do I install JAPA.RUN on my iPhone?
- Open Safari and go to japa.run.
- Tap the Share button (the square with the arrow pointing up).
- Scroll down and select Add to Home Screen.
- Tap Add in the top-right corner.
That's it! JAPA.RUN will now appear on your Home Screen like any other app.
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